The best training practice would be to gather all new employees together and commence the programme once everybody is present. Any employee who would be using the CRM software in any capacity during their work tenure must be made to attend the training. Avoid including newer member while the training session is already underway. It will be difficult both for you and your new employees if new members keep on joining at different stages.
Put Emphasis on Practical Training
Customer Relations Management software is all about practical applications in daily work. While theoretical knowledge is alright, new employees must know more about how to actually use such software in their daily operations. Just don’t conclude your training sessions with a few lectures and by handing out a few books. Instead, allow new employees to actually use the software and learn its tricks and trips through practical use. Assign them mock projects and situations and allow them to use the software accordingly so as to understand its best use and pitfalls.
Introduce Good Practices
A training session is also the perfect time for introducing best user practices to your new employees. In many cases, it has been seen than wrong handling or poor user practice affects the way the software functions. Inefficient data entry, wrong use of functional areas or erroneous ideas about applications will really put all your investment to waste. You may even have to re-entry all data in case a new employee does not follow the software correctly.
See Also: Freight Management Software